Support
Help with Deep Focus
Answers to the usual questions below. If none of them cover it, email us and a person will reply.
Common questions
Is the timer free?
Yes, permanently, on both web and iOS. Unlimited sessions, unlimited breaks, full stats. The paid tiers on the web add more places to fish and more fish to catch. They do not add timer features.
What is a pomodoro timer?
A focus technique. You work for a set stretch, take a short break, then repeat. Deep Focus defaults to 25 minutes of focus and 5 of break, with a longer break every fourth session. All three are adjustable.
Why does a longer session get better fish?
Because time is depth. The timer is a fishing line, and a longer session means the line stops in deeper water. Deeper water holds rarer fish. The only ways down are a longer session or better gear.
Do I need an account?
No. Progress saves on your device. A web purchase gives you a license key that restores access.
What happens if I close the tab or leave the app mid session?
The timer is anchored to a real end time, so it keeps correct time in the background. On the web the countdown also shows in the browser tab title, so you can watch it from another tab.
I reeled in early. Did I lose anything?
No. Ending a session early gives you nothing, and that is the entire consequence. Nothing is taken away, no streak breaks, and the app will not have an opinion about it.
I lost my progress.
On the web, progress lives in your browser's storage for this site. Clearing site data, using private browsing, or switching to a different browser or device will lose it. There is no sync yet, so there is unfortunately no copy to restore from.
If you bought Deep Pass, your purchase is separate from your progress. Email us with your checkout email and we can reissue the license key.
I paid and it did not unlock.
Email us with the address you used at checkout and the license key from the page you landed on after payment. We will check the purchase record and get you unlocked.
Can I get a refund?
Web purchases: email us within 14 days of buying and we will refund it, no explanation needed.
iOS purchases: refunds are handled by Apple, not by us. Request one through reportaproblem.apple.com. We have no way to issue a refund for an App Store purchase.
Does the app collect any data about me?
No. There are no ads, no analytics and no tracking. Your sessions and your tank stay on your device. See the privacy policy for the full version.
Contact
Email macbeth3526@gmail.com. We read everything and reply within a few working days.
To save a round trip, include:
- Web or iOS, and which browser or device
- What you expected to happen and what happened instead
- For purchase problems, the email you used at checkout
Please do not send passwords or payment card details. We never need them.